Datasheet
MariaDB Enterprise Server—Tailored for ServiceNow Deployments
MariaDB Server is the database of choice for ServiceNow, whether in the ServiceNow
Cloud or for self-hosted deployments of ServiceNow. There are two supported
databases for ServiceNow: Oracle Database and MariaDB Server. MariaDB Enterprise
Server is a premium MariaDB product that is tailored to support ServiceNow
deployments and mission-critical requirements. With MariaDB Enterprise Server, you
get features, tools and services that make your ServiceNow experience as safe, secure,
scalable and cost-effective as possible.
01Requirements for Self-Hosted ServiceNow Deployments
There are several common requirements for most ServiceNow installations. When deploying a self-hosted
ServiceNow deployment, the responsibility for these requirements is with the end user, not ServiceNow.
High Availability
- Application uptime
- RTO and RPO objectives
- 99.9XXX% availability
Security
- Regulatory requirements
- STIG approval
- Legal requirements
Data Safety
- Protecting data from corruption
- Disaster recovery
- Nonintrusive backups
Technical Support
- Support for all components
- SLA-based support
- 365x24x7 support
02Who Does What?
When deploying a self-hosted ServiceNow deployment, certain aspects of the installation are the end users’ responsibility. ServiceNow assists with certain aspects of an installation; however, the end user must fulfill requirements such as high availability, security, data safety, and support for the database.
The only version of MariaDB that can meet all these requirements is MariaDB Enterprise Server. By implementing MariaDB Enterprise Server, end users get a tailored and fully supported database solution that comes with the required tools, features, and services for a ServiceNow backend database.
03MariaDB Enterprise Server for ServiceNow Self-Hosted Deployments
ServiceNow recommends MariaDB Enterprise Server for self-hosted ServiceNow deployments. MariaDB Enterprise Server works in conjunction with MariaDB MaxScale to deliver the best in security, high availability, and performance and scalability.
Security
- STIG approved, as published by the U.S. DoD
- Advanced auditing, as outlined by the STIG
- Data-in-transit and data-at-rest encryption
- DDoS attack prevention
Availability
- Automatic failover
- Disaster recovery via asynchronous replication
- Multi–data center failover
- Lock-free online backup
Performance & Scalability
- Enhanced index support
- Load balancing for read scale-out
Services and support from the company that built the database
- 24×7 technical support
- SLA-based support
- Security and upgrade notifications
- Consultative support
- Optional Remote DBA
Other
- Administration GUI to visualize and
change database architecture - Cost-effective read scaling through
MariaDB MaxScale - Tested for production use
- MariaDB Community Server includes a basic plugin for auditing. MariaDB Enterprise Server includes an advanced plugin for
auditing that includes everything in basic plus more. - See MariaDB receives STIG approval.
- See ServiceNow Knowledge Base article KB1002249.