Services
MariaDB Technical Account Manager (TAM) Services
A named MariaDB expert who knows your environment, your company and where you’re headed. Built for enterprises running MariaDB at scale, our TAM services give you a customized, long-term technical roadmap for your data infrastructure.
What your TAM does
What your Technical Account Manager brings to the table
A dedicated expert who knows you
Advisory support whenever you need a trusted second opinion.
A dedicated, responsive technical resource who knows your environment.
Architecture and optimization
Architectural review and guidance across your deployment.
Best-practice recommendations for backup, security, replication and more.
Guidance on AI adoption, agent architecture and serverless cost management as your data ecosystem evolves.
Security and patching
Security and CVE review: Vulnerabilities and exposures assessed proactively.
Patch and hotfix review.
How your TAM stays current
Regular status calls: roadmap, performance, open issues, deployments, tuning, maintenance.
Your usage and ticket history: optimization driven by what your systems actually do.
Annual on-site visit: face time with your team, on request.
The gap a TAM fills
When keeping the databases running gets in the way of moving forward
Support tickets get you one-off answers. No one on the vendor side owns the bigger picture. A TAM does, and is accountable for your architecture, your roadmap, and how today’s decisions affect next year’s scale.
The gap a TAM fills, and what that looks like in practice
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Problem: Reactive, fragmented and time-wasting vendor relationships
Solution: Stop re-explaining your setup every time you open a ticket.
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Problem: Scaling under pressure
Solution: Introduce new services and handle a rapidly increasing number of requests with confidence.
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Problem: No long-term data strategy
Solution: A roadmap for your data ecosystem instead of one-off fixes.
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Problem: Complex environments
Solution: Expert help managing a large, complex database estate and modernizing monoliths into microservices.
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Problem: The cost of a senior in-house expert
Solution: Top-tier database expertise without the full-time hire or the management overhead.
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Problem: Security exposure
Solution: Proactive review of vulnerabilities, patches, and hotfixes before they become incidents.
Choosing the right service
Is a MariaDB TAM right for you?
Support answers when you ask. A TAM gets there first. Here’s where each MariaDB service fits.
Technical Support
Answers when you raise a ticket.
Consulting
Advisory support during critical points in your project.
Managed Operations
Runs your database day to day.
TAM
Advises continuously and already knows your environment.
How your TAM coordinates
One point of contact across everything MariaDB
Instead of managing five MariaDB teams yourself, your TAM coordinates across MariaDB’s technical teams and manages multiple projects for you.
Get started
Turn your IT challenges into an actionable roadmap.
Learn what a dedicated MariaDB Technical Account Manager can do for your specific business.
Frequently asked questions
Managed Operations runs your database day to day. Consulting advises on a defined project and ends with it. A TAM advises continuously, already knows your environment, and owns your long-term roadmap.
Support responds when you raise an issue. A TAM is proactive and strategic, a named expert who already knows your environment, owns the long-term technical roadmap, and coordinates your other MariaDB engagements.
Yes. Your TAM is your single point of contact across MariaDB. They coordinate Technical Support escalations, manage your other MariaDB projects, and work with product development on your behalf.
Yes. Annual on-site visits are available on request, alongside regular remote status calls.