Support
MariaDB Managed Operations
MariaDB experts provide proactive and reactive management to keep your MariaDB environment secure across cloud, on-prem and hybrid deployments.
Outcomes
What does Managed Operations do for your organization?
Managed Operations is the successor to MariaDB’s Remote DBA (RDBA) service. It keeps the secure access model and experienced engineers RDBA customers rely on, while adding clearer service commitments, broader operational coverage, and a stronger connection to MariaDB product engineering for greater predictability across incidents, upgrades, requests and handoffs.
The gaps Managed Operations closes, and what your team gets instead
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Outcome: Fewer surprises during incidents
How: Understand exclusions and ownership boundaries before an issue occurs.
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Outcome: Predictable onboarding
How: An onboarding call is scheduled within one week of the service start date.
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Outcome: More predictable scope
How: Know when reasonable-effort limits fit, and when a Statement of Work may be needed.
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Outcome: Knowledge that stays with you through offboarding
How: A documented handoff runbook preserves understanding of your environment.
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Outcome: Stronger upgrade coverage
How: Major version upgrades are a standing commitment.
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Outcome: Clear ownership boundaries
How: Security, application and data-quality issues go to the right team from day one.
Value
What’s included
Capability
What it covers
Operations
Always included. These services run continuously without requiring a request:
- Monitoring and alerting setup and maintenance
- Automatic ticket creation for qualifying alerts
- 24×7 critical incident response, with defined follow-up for other incidents
- Version upgrades, including major versions, planned around maintenance windows
- Initial environment and configuration review
- Quarterly configuration recommendations
- Annual backup verification through an automated restore
Advisory (fractional DBA)
A full bench of senior database expertise when you need it, without the cost of a full-time DBA:
- Replication setup, configuration and repair
- Migration and hardware provisioning advice
- Schema adjustment and change-management support
- Reactive SQL query optimization
- Database recovery assistance
- Capacity planning recommendations
- High-availability configuration guidance
Governance
Scheduled security audits, performance audits and architecture reviews are included.
Engineering access
A direct line to MariaDB’s own engineering team for bug fixes, patches and hotfixes.
Compare
Managed Operations vs. in-house DBA
As enterprises manage more data across more platforms with leaner teams, a healthy, secure database needs more than occasional fixes.
Capability
In-House DBA
Managed Operations
Coverage
Business-hours support, plus best-effort on-call coverage
24×7 for critical incidents
Continuity risk
High: single point of failure
Low: team-based delivery
Knowledge retention
Leaves with the individual
Captured in tickets, runbooks, and monitoring
Vendor escalation
None
Direct access to MariaDB Engineering
Upgrade discipline
Dependent on available time
Standing commitment, including major versions
Scalability
Requires hiring to add capacity
Scales with the environment, no added headcount
Recruiting & retention
Ongoing exposure
Avoided for the managed scope
Cost structure
Fixed salary and benefits, year-round
Subscription aligned to services delivered
How it works
Getting started
Moving to Managed Operations follows a defined three-step process, so your team knows what happens, and who owns each step from the first week.
1
Align
Within a week, an onboarding call is scheduled to review your architecture, versions, backups and other relevant environment details.
2
Connect
The team sets up secure access, required accounts, monitoring and alerting across the agreed-upon environment.
3
Verify accountability
Once an initial environment review verifies every component is running, the team formally accepts operational accountability.
Related resources
Keep researching
Get started
Speak with a MariaDB expert about Managed Operations
No one knows MariaDB better than the people who build it. Managed Operations puts MariaDB experts directly on your environment to catch issues before they become problems, with a direct line to the MariaDB Engineering team behind every release.
Frequently asked questions
MariaDB Managed Operations puts MariaDB's own experts in charge of securely managing your MariaDB environment, whether it runs in the cloud, on-premises, or in a hybrid deployment. The service covers continuous monitoring and maintenance, version upgrades, advisory DBA expertise, scheduled audits and direct access to MariaDB Engineering.
Managed Operations is the successor for MariaDB's Remote DBA (RDBA) service. It keeps the secure access model and experienced engineers that RDBA customers rely on. It adds clearer service commitments, broader operational coverage, including major version upgrades as a standing commitment, and a stronger connection to MariaDB product engineering.
With technical support, your team runs the database and contacts MariaDB if you need help. With Managed Operations, MariaDB takes on operational accountability for the environment, including monitoring, automatic ticket creation for qualifying alerts, upgrade planning, and regular configuration reviews.
Every subscription includes four service areas:
- Operations: Continuous monitoring and alerting, 24x7 critical incident response, version upgrades, and scheduled configuration and backup checks.
- Advisory (Fractional DBA): Senior DBA expertise for replication, migrations, schema changes, query optimization, recovery, capacity planning and high availability.
- Governance: Scheduled security audits, performance audits and architecture reviews.
- Engineering access: A direct line to MariaDB Engineering for bug fixes, patches and hotfixes.
Critical incidents receive 24x7 response, with defined follow-up for all other incidents.
Onboarding follows three steps. Within one week of your service start date, the team schedules an onboarding call to review your architecture, versions, backups and other relevant environment details. Next, the team sets up secure access, required accounts, and monitoring and alerting across the agreed environment. Finally, after an initial environment review confirms every component is running, MariaDB formally accepts operational accountability.