Services
MariaDB Technical Support Services
Hit a wall with MariaDB that you can’t solve on your own? Our engineers are here to help you. MariaDB Technical Support gives you a global team of support engineers, backed by the engineering team that builds the database, to restore service fast and deliver urgent hotfix builds. Choose Standard or Premium, with first response to critical issues in as little as 15 minutes, 24×7.
15 min
fastest first response for critical issues
24×7
coverage for urgent issues
Unlimited
tickets and technical contacts on both levels
Why teams buy support
Expert help for your toughest database problems
When a production database is on the line, you need more than a community thread or a knowledge base article. MariaDB Support Engineers bring expert troubleshooting and, beyond break/fix, proactive, consultative guidance specific to your deployment.
Where support gets tested, and what MariaDB delivers at each point
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Challenge: Hard-to-diagnose issues
What MariaDB delivers: Direct access to engineers backed by the MariaDB team.
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Challenge: Break/fix isn’t enough
What MariaDB delivers: Expert guidance on performance, architecture risks and security vulnerabilities.
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Challenge: Mission-critical uptime
What MariaDB delivers: 24×7 response for urgent issues, fast SLAs and hotfix builds.
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Challenge: Versions past end of support
What MariaDB delivers: Extended support for releases beyond EOS.
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Challenge: On premises, cloud and hybrid
What MariaDB delivers: One support team across every environment you run MariaDB in.
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Challenge: Executive visibility
What MariaDB delivers: Weekly summaries and quarterly business reviews.
Support scope
Issues our engineers resolve
Support and services are purchasable alongside any tier; from technical support to a team that runs the database for you.
Who answers
Support that reaches all the way to engineering
Your first-line contacts are senior engineers with experience as both DBAs and developers
Support engineers are integrated with the MariaDB engineering team and escalate straight to the people who build the database. Support also works alongside the Managed Operations team, so proactive advice and reactive response come from one place across development, deployment and operation.
We’ve gained more than we expected. The support and follow-ups we’ve received from MariaDB is so much better compared to our previous relational database! The MariaDB team proactively comes up with improvement proposals and acts quickly when we’re in need of something.
Jekaterina Pundani, Development Manager, Visma
Support levels
Two levels of support.
Both built for production.
For production
Standard
For production environments that need reliability: 24×7 technical support, unlimited tickets and contacts, engineering support, hotfix builds, long-term releases and extended support options.
For business-critical
Premium
Everything in Standard, plus automated weekly summary reports and quarterly executive reviews, a dedicated Premium Support Engineer, faster SLAs, telephone and real-time chat and business-critical prioritization.
Take the next step
Get the support your database deserves
Tell us about your environment and we’ll recommend the right level.
Frequently asked questions
MariaDB Technical Support is provided through a MariaDB subscription. Contact us for a quote for the level you need.
Both include 24x7 support, unlimited tickets, engineering support and hotfix builds. Premium adds weekly summary reports, quarterly executive reviews, a dedicated Premium Support Engineer, telephone and real-time chat, and faster SLAs: a 15-minute first response on urgent issues instead of 30.
Yes. Both are eligible add-ons on Standard and Premium.
Use the Customer Support Portal at support.mariadb.com.
Support covers MariaDB Enterprise Server, MariaDB MaxScale, MariaDB Connectors, MariaDB GridGain and other software listed as supported in the MariaDB Engineering Policy. Release series past their End of Standard Support date can be covered by Extended Support, available for an additional fee.
Yes. Standard Support covers MariaDB on premises, in the cloud, including MariaDB Cloud, and in hybrid environments. Premium Support is available for on-premises deployments.
MariaDB Technical Support covers MariaDB Enterprise Server and the other supported products in the MariaDB Engineering Policy. If you run MariaDB Community Server today, we can help you plan a move to Enterprise Server so your production databases are fully covered.